At Brett & Randall we are continually looking at ways to improve our services.

To do that, we need to know what our clients think about us. We'd really appreciate it if you would take just a few minutes to respond to the questions in the Customer Satisfaction Survey below.

The questions are split into 2 categories, firstly how satisfied are you with Brett & Randall across a range of factors. Secondly, how important are those factors to you when you are choosing an Insurance Broker.

Please help us to improve the service we provide by spending a few minutes completing and sending the form. If you would prefer, a printed form can be mailed to you which you can either then mail (using a pre-paid envelope) or fax back. Contact us at info@brettandrandall.co.uk or telephone 0116 222 8222.

SECTION A : SATISFACTION.
How satisfied or dissatisfied are you with our performance? Choose any number between 1 (totally dissatisfied) and 10 (totally satisfied) or choose N/A if you have no experience of the factor concerned.
 
Insurance cover provided :  
Understanding your business :  
Speed of response to enquiries/problems :  
Price :  
Claims Handling :  
Helpfulness of staff :  
Presentation of quotes on time:  

SECTION A : IMPORTANCE
How important are the following factors to you when choosing an Insurance Broker? Choose any number between 1 (not important) and 10 (essential) or choose N/A if you have no experience of the factor concerned.
 
Insurance cover provided :  
Understanding your business :  
Speed of response to enquiries/problems :  
Price :  
Claims Handling :  
Helpfulness of staff :  
Presentation of quotes on time:  

Overall Comments :

Client Name (Leave blank if you prefer your response to remain anonymous):  

 

Brett&Randall 2000